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Privacy Policy

This policy explains what information this website collects, why it is collected, how long it is kept, and the rights you have in relation to it.

Last reviewed
16 September 2026
Provided by
Pantry Pro AI Limited
Company number
16874650

1. Who we are

This website is operated by Pantry Pro AI Limited, a company registered in England and Wales with company number 16874650. Our registered office and business address is 1, Cranbrook Road, Northampton, NN2 6JT, United Kingdom. Our director is Dylan Ronald Noctor.

For the purposes of UK data protection law, Pantry Pro AI Limited is the data controller for information submitted through this website. You can reach us at [email protected].

2. Information we collect

We collect the information you choose to provide through our enquiry and contact forms. Depending on which form you use and which optional fields you complete, that may include:

  • your name
  • your company or business name
  • your email address
  • your telephone number, if you choose to provide it
  • your business type — for example restaurant, café, catering or other hospitality
  • the number of sites you operate, if you provide it
  • an approximate description of the size of your operation, if you provide it
  • a description of your current inventory or stock-recording process
  • a description of your current food-cost tracking method, if you provide it
  • the operational challenges you describe to us
  • the names of systems or software you currently use, if you provide them
  • your indicated implementation timing, business priority and any budget guidance you give
  • the subject of your message and any additional notes you write
  • the acknowledgements you confirm when submitting a form

We ask you not to send passwords, system or employee credentials, banking or payment details, or confidential financial exports through this website. None of that information is needed in order to respond to an enquiry, and our forms do not request it.

We also process limited technical information that is generated when you visit the site, such as your IP address and browser information, as part of the ordinary operation and security of the web server.

3. Why we use it

We use the information you provide in order to:

  • respond to your enquiry or message
  • understand your operation well enough to give a useful and accurate reply
  • discuss whether and how Pantry Pro may be relevant to your business
  • keep a record of business correspondence
  • maintain the security and proper functioning of this website

We do not sell your information. We do not use enquiry information to build advertising profiles, and we do not add you to a marketing list on the basis of an enquiry alone.

4. Lawful basis

Where you submit an enquiry, we rely on your consent, and on our legitimate interests in responding to business correspondence and in operating and securing our website. Where we later enter into an agreement with your business, we may process information on the basis of that contract. Where we are required to retain information by law, we rely on our legal obligations.

Where we rely on consent, you can withdraw it at any time by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

5. Cookies and analytics

This website uses only strictly necessary storage by default. When you first visit, you are asked whether you consent to optional analytics. Nothing optional is stored or loaded until you accept, and you can change or withdraw your choice at any time from our cookie policy page.

Your cookie preference is recorded in your browser's local storage so that the site can remember your choice on later visits. Full detail, including the categories used, is set out in the cookie policy.

6. Third parties and processors

We keep the number of third parties involved in this website deliberately small. We may use service providers acting as processors on our behalf for:

  • website hosting and delivery
  • email services used to receive and reply to your enquiry
  • aggregated website analytics, only where you have consented to it

Where a processor handles information on our behalf, we require it to be handled in accordance with our instructions and applicable data protection law. We may also disclose information where we are required to do so by law, or in order to establish, exercise or defend legal rights.

Where a provider processes information outside the United Kingdom, we take steps intended to ensure that an appropriate transfer mechanism and safeguards are in place.

7. How long we keep it

We keep enquiry correspondence for as long as needed to deal with your enquiry and to maintain a reasonable record of business communications, after which it is deleted or archived. Where information forms part of a contractual or accounting record, we keep it for the period required by law. Technical server records are kept for a short period as part of ordinary security and diagnostics.

If you ask us to delete your enquiry information and we are not required to retain it, we will do so.

8. Security

We take reasonable technical and organisational measures intended to protect information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. This is one of the reasons we ask you not to send credentials or confidential financial information through this website.

9. Your rights

Under UK data protection law you have the right to:

  • ask for access to the personal data we hold about you
  • ask us to correct information that is inaccurate or incomplete
  • ask us to delete information where there is no continuing reason for us to keep it
  • ask us to restrict how we use your information
  • object to processing that we carry out on the basis of legitimate interests
  • ask for a copy of information you provided to us in a portable form, where applicable
  • withdraw consent where our processing is based on consent

To exercise any of these rights, email [email protected]. We may need to verify your identity before responding.

If you are not satisfied with how we have handled your information, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection. We would appreciate the chance to address your concern first.

10. Product accounts

This policy covers information submitted through this website. Where a business enters into an agreement with us for use of the Pantry Pro platform, the handling of operational data within that platform — and any related account or user information — is addressed in the terms and documentation agreed with that business, rather than assumed here.

11. Changes to this policy

We may update this policy from time to time, for example if our processes or service providers change. The date at the top of this page shows when it was last reviewed.

12. Contacting us

For any question about this policy or about how your information is handled, email [email protected], or write to Pantry Pro AI Limited, 1, Cranbrook Road, Northampton, NN2 6JT, United Kingdom.